Quality Policy
Offering a service people can trust starts with robust quality measures and processes.
As a global leader providing bunker trading and brokerage services to ship owners and operators, our reputation is built on our ability to meet or exceed our customers’ expectations.
This policy outlines the actions we take in order to deliver a world class service to our clients, ensuring quality is at the core of everything we do.
Six key steps for quality control
1.
We take consideration of the context of the organisation and align the Quality Management System with the strategic direction.
2.
We’re committed to providing the support and resources appropriate to the purpose, nature, and scale of our company, for satisfying the requirements and intent of ISO 9001:2015.
3.
We comply with all legislative and regulatory requirements.
4.
We work closely with suppliers, putting quality as a key deliverable and undertaking regular reviews to identify improvement opportunities.
5.
Team members are trained to deliver a customer-centric service; focused on giving clear information and to always keep our promises, both internally and externally.
6.
We work closely with trade bodies and contribute to key industry working groups, to define best practice and help drive forward positive change.
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